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About Us
J & A appliance is a appliance repair service that has been in business for many years. we've been expanding and building our brand and following with just one appliance repair at a time. We understand its frustrating when your appliance brakes down and we are here to help! not only do we send highly experienced certified technicians to each and every job we also provided the best customer service in the business while doing so. Our reps are here to listen to you so we can make sure we fully assist your problems with your appliance immediately. Don't wait any longer give us a call today and get a rate
Why choose our Service?
TOP RATED SERVICER
BEST CUSTOMER SERVICE
BEST WARRANTY AFTER SERVICE
SAME DAY SCHDULING
What Repair Services we offer?
Washer Repair
Dryer Repair
Range Repair
Dishwasher Repair
Microwave Repair
Venthood Repair
Refrigerator Repair
Cleaning Services
Other Services we offer?
Appliance Installation
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Dryer Vent Cleaning
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Appliance Cleaning Serviced
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Products We Sell ?
New Appliances
We offer a curated range of high-quality appliances designed to meet the diverse needs of your household. Each product is chosen for its performance, durability, and innovative features, ensuring that your investment not only enhances your daily life but stands the test of time. With J & A Appliance Service, your journey doesn't end with a purchase; it begins with a promise of top-tier quality, reliability, and satisfaction for years to come.
Appliance Extended Warranty Program
Finally
Extended Warranty That Works
Get Service within 1-2 days upon submitting an claim
Protect your peace of mind with our Extended Warranty Program! Shield your appliances from unexpected mishaps, enjoy comprehensive coverage, and experience worry-free living. Join today for enhanced protection and unparalleled service. Your appliances deserve the best – trust us to keep them running smoothly for years to come
Get Appliance Parts as quick as 1-2 Days
Exclusive Offers From Us
Blog With Us
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Need Repairs , Appliance parts or Extended Warranty ?
Don't hesitate to ask our reps are here to help all the way through simply just request a Free quote and get a follow up message back shortly after if you don't wanna wait you can call our office anytime for more information from the hours of 9am -- 6pm at our standard business hours for any further assistance
Cities where our Service Available!
Highland
Fishkill
Beacon
Hopewell Junction
Newburgh
Carmel
Poughkeepsie
New Paltz
Wappingers Falls
Hyde Park
What our Customer say about our work & services
Customers Review's
Hear what this customer had to say about her experience with us
Meet Vivian from Carmel, who struggled to get her washer fixed with two other appliance repair companies. Frustration turned to relief when she reached out to us at J & A Appliance. Our dedicated team swiftly resolved her washer issues at an affordable price, leaving Vivian not just happy but grateful. At J & A Appliance, we take pride in turning challenges into success stories, ensuring our customers' satisfaction and restoring their appliances to peak performance. Join Vivian in experiencing the exceptional service that sets us apart in the world of appliance repairs.
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How much is your service Fee ?Our Service fee is $119.95 which includes a trip and diagnostics (non refundable fee) our service fee doesn't increase no matter how long the technician is there for service there is no hourly rate for diagnostics fee. The diagnostics fee is a one time fee if the technician has to come back to install a part you will not be charged again.
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Does your service fee also includes labor ?No labor is not included in the diagnostic fee, an labor fee is only charged when a part is or will need to be installed. we have an hourly labor fee charged like most service providers our labor fee rate is dependent on how long it takes the technician to finish the job. Our labor fee rates 1 hour job rate $100 2-3 hours job rate $200 3-4 hours job rate $300 Please note: most appliance repair jobs take less 1 hour only big jobs usually takes more than 2 hours to do or complete.
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Our Company vs Other CompaniesUS Top rated proven skilled technicians Excellent Customer service 1-2 Business day wait on parts Manufactory factory parts only for repairs Same day scheduling & emergency always available Returning customers discounts and offers 1 year warranty on parts and labor on our service THEM local technicians maybe their knowledgeable or not most local companies are one person operation so no customer support no manufactory parts (amazon/ebay unbranded none oem parts) 7-14 business days wait on parts long wait for appointment dates or follow up appointments no warranty on they work and if they do its usually very little to none not trustworthy or reliable
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All forms of Contact1) Text 845-224-2140 (OPEN 24/7 FOR TEXT ONLY) From Scheduling appointments to questions or follow up appointments although this is our main business line it supports text which all of our main office staff and managers gets and can see. 2) Call 845-224-2140 (BUSINESS HOURS 9AM-6PM ONLY) Calling our business line will bring you to our extensions line which it prompts you to choose the extensions that best explain the reason for your call. 3) JASERVICEAPPLIANCE.COM (FOR LIVE CHAT) (OPEN FROM 9AM - 6PM) Yes! we have a live chat feature on our website which you can now speak to one of our reps live with any of your questions and needs. 4) JASERVICEAPPLIANCE.COM ( J & A APPLIANCE TICKET SUPPORT SYSTEM) We have a new ticket support system where customers can now submit a request for an answer regarding appointments or status on a part order which you get a response from our team within 24 hours after submitting.
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What qualifications does our technicians have?All of our technicians must have at least 5 years experience or more. All of our technicians are licensed & certified to provide service. All of our technicians follow safety guidelines & protocols. All of our technicians have electrical & plumbing experience when related to appliances. All of our technicians specialize in customer care & support.
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Did your technicians pass a background screening ?Yes , all of our technicians must pass a background check in order to work for J & A the safety of our staff & our customers we take very seriously.
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Does your technicians carry stocked parts ?Yes , all of our technicians carry manufacture certified parts , please be advised all makes and models of appliances are different so our technicians may not have every part available for every unit which may result in a part order in the event that the technician doesn't have the parts needed for repairs on the day of service.
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What warranty you offer for your service ?We offer a 90 day warranty or revisit if any of our technicians were able to fix any unit without having to install any parts at the time of service/diagnostic.
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What warranty you offer on parts ?Yes we do offer a 3 month/90 day warranty on parts and labor for whatever parts we replaced at the time of service. our warranty is only valid for parts we replaced if for any reason its a part that we didn't order than we can't honor or provide any warranty for any parts that wasn't purchased or installed by our technicians. If you would like more coverage you can now purchase an extended warranty directly from us now at our warranty division page.
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What are your wait time on parts?Our wait time on parts are usually 1-2 business days for most parts some parts that are not available/out of stock can take up to 3-5 business days to restock and backorder parts can take up to 14- 31 business days sometimes months if manufactory has to remake a specific part which we notify all customers on regardless of status of parts. Please Note: we only order parts from manufactory or certified vendors so any delay on parts if ever occurred J & A is not responsible for and can't be held accountable for.
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Do you offer extended warranty ?Unfortunately we currently are not offering no extended warranty at the moment but is something that our company is working on as we grow and expand. But once we do we will notify our customers that are subscribe on our text and mailing opt in list whenever its available
Are You A Third-Party Company That Would Like To Work With Us?
Good News! Working with us for your clients enrolled in your warranty program is now something J & A made easier vs other companies or local providers. Our process is seemliness , submitting documents needed from work orders job photos , Technicians note & all the necessary steps to ensure your client get the right documents for approval.
